Returns & Exchanges

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FAQ

All our items are final sale. We understand that sometimes things don't work out and you can message us to find the best resolution within 2 business days of receiving the item.

RETURN PROCESS

  • Use our convenient returns form to start the conversation.

  • Please note that original shipping and handling charges are non-refundable.

  • Return shipping labels are not provided.

  • Kindly share the tracking information once you've shipped your return.

  • In all cases, we may request you to submit a photo of the product to validate its condition, in order to validate and address your concern.

SUBMIT YOUR PROCESS

Please use this form to submit your concern. Please do not ship your item prior to our acceptance of return which will be communicated via email by one of our customer care representatives.

*Please note that personalised items are not eligible for return. Contact us if you have any questions.

*The product return must include all the original packaging, including any tags or boxes. Please note, personalised items are non-returnable but please message us and we will try to work with you to resolve your concern.